Effective Date: 1 Nov 2024 Welcome to Cloud Learning Academy! By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully. 1. General Information • These Terms and Conditions apply to all courses, workshops, events, and online services provided by Cloud Learning Academy (referred to as "CLA Learning Solutions"). • The Academy is registered in Egypt, and these Terms shall be governed by Egyptian law. 2. Eligibility • Enrollment in our courses is open to individuals who meet the age and qualification requirements stated for each course. • For minors (under 18), consent from a parent or legal guardian is required. 3. Registration and Payment • Registration for any course must be completed through our official website or at our physical office. • Course fees are payable upon registration and must be paid in full before the course commencement unless otherwise agreed. • Payments can be made via bank transfer, credit card, e-wallets or in cash. • All fees are quoted in Egyptian Pounds (EGP) unless otherwise stated. 4. Refund and Cancellation Policy • Students can cancel their enrollment up to 5 days before the course start date to receive a full refund, minus 500 EGP if applicable. • Cancellations made within 1 day of the course start date are non-refundable. • In the case of course cancellation by the Academy (e.g., insufficient participants or unforeseen circumstances), a full refund will be provided or an alternative course date offered. 5. Course Changes and Rescheduling • The Academy reserves the right to make changes to course schedules, instructors, or content to maintain the quality and relevance of the program. • If the course is rescheduled, students will have the option to transfer to another course or request a refund. 6. Attendance and Conduct • Students are expected to attend all scheduled classes and actively participate in the learning process. • Disruptive or inappropriate behavior during classes or on Academy premises will not be tolerated. The Academy reserves the right to dismiss any student who fails to adhere to these rules. • Missed classes will not be refunded or made up unless specified under special circumstances. 7. Intellectual Property • All course materials provided during the program, including but not limited to slides, handouts, and digital content, remain the intellectual property of Cloud Learning Academy or the instructor. • Students may not reproduce, distribute, or resell these materials without written consent from the Academy. 8. Certification • Upon successful completion of the course, students will receive a certificate of completion, provided they have met all the course requirements, including attendance, assessments, and fees. • Certificates will only be issued in the name provided during registration. Reissuance of certificates may incur an administrative fee. 9. Online Learning • Students enrolled in online courses must have access to the necessary hardware, software, and internet connection to participate. • The Academy is not responsible for technical issues on the student’s end that may interfere with their ability to participate in online courses. 10. Privacy Policy • The Academy collects and processes personal information in accordance with Egyptian data protection laws. Your information will be used solely for the purpose of delivering our services, communicating with you, and for administrative purposes. • Personal data will not be shared with third parties without your consent, except where required by law. 11. Limitation of Liability • While the Academy strives to provide high-quality education, it makes no guarantees regarding students' success or job placement. • The Academy is not liable for any damages or loss resulting from the use or inability to use the services provided, including course content or technical issues, except where it results from our gross negligence or willful misconduct. 12. Force Majeure • The Academy shall not be responsible for any delay or failure to provide services due to events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions. 13. Amendments • The Academy reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to students and will take effect immediately after posting on the Academy’s website or notifying students by email. 14. Contact Information • For any inquiries or concerns regarding these Terms and Conditions, please contact us at: Cloud Learning Academy Phone: +201100040779 Email: support@cla-learn.com________________________________________ Acceptance of Terms By enrolling in a course or using any service provided by Cloud Learning Academy, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.